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The order has been shipped, when is it expected to arrive in your warehouse?

Because foreign logistics is chosen by the mall where you purchased the items, we cannot determine the specific arrival time at the warehouse. You can check the logistics trajectory of the shipped packages in the mall order.


It is recommended that you use the merchant logistics number to submit the forecast information to our official website first, and you will be notified by email after the storage!


8/20/2018 10:57:10 AM

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签收的货物破损,如何处理?

为了您能方便,快捷,顺利的获得保险赔付,请您仔细阅读以下保险索赔流程。 


请于有效索赔时间内提交索赔。有效索赔时间:用户于非正常签收之日起10个自然日提供材料,货物已有签收轨迹,则自签收之日起10个自然日后,将不再接受任何理赔申请;货物已有海外转运仓入库轨迹,无签收轨迹,则自入库之日起90个自然日后,将不再接受任何理赔申请。


8/20/2018 10:56:48 AM

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如何填写地址到购物网站?

点击“我的转运”,选择“我的海外仓库”,将First name、Last Name、address、City、State、Country、ZipCode、Tel等相关信息复制后填写到购物网站收货地址对应的每一栏即可。

8/20/2018 10:52:52 AM

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包裹下单说明

注册转运账号,获取购物网站所在国家相应仓库收货地址...

8/20/2018 10:56:26 AM

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Can I send compressed gas products (mosquito repellent, pressure spray gas)?

Compressed gas items, such as pressure spray gas, mosquito repellent, sunscreen spray, etc. cannot be entrusted to China Post EMS for distribution after entry;


2. After the entry of such items to customs clearance, Beihai will arrange other domestic express delivery arrangements for delivery, but hope that customers will understand that the delivery time will be as late as 3-5 days;


3. In addition, domestic air transport control of sprays and liquids may be safely checked during domestic air transport security inspections. If it is not checked, it will continue to be distributed by air transport. If it is checked, it will be converted to land transport, which may affect the timeliness of distribution Out for 2-3 days.


8/20/2018 10:57:44 AM

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